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How The Public Service Commission Can Help You 

 

The Montana Public Service Commission regulates many utilities that are essential to modern day life. This guide outlines what the PSC can help with when it comes to your electricity, natural gas, water and sewer, telephone, garbage hauling, and transportation services.

Consumer Assistance staff are available at (800) 646-6150 or by submitting an online Request For Assistance. Consumers can also email us at pschelp@mt.gov. The PSC’s experienced staff will help you with matters under our jurisdiction, and guide you in the appropriate direction to address those matters not within PSC authority.

 

Electric

Call the PSC
The PSC Does Not Regulate
  • Private or Investor-owned electric companies
  • Rates and charges
  • Meter and billing accuracy
  • Reliability of the electric service
  • Quality of service
  • New service requests
  • Municipally-owned electric utilities
  • Cooperative electric utilities
  • Electrical wiring inside customer's home
  • Physical placement or relocation of utility poles
  • Cost of construction
  • Damage claims

 

Natural Gas

Call the PSC
The PSC Does Not Regulate
  • Private or investor-owned natural gas companies
  • Underground propane distribution
  • Rates and charges
  • Meter and billing accuracy
  • Reliability of the natural gas service
  • Pipeline safety oversight
  • Damage prevention—Call Before You Dig
  • Quality of service
  • New service requests
  • Deliverable fuels (heating oil, propane, wood)
  • House piping
  • Gas pipeline siting
  • Cost of construction
  • Damage claims

 

Water/ Sewer

Call the PSC
The PSC Does Not Regulate
  • Private or Investor-owned water and sewer companies
  • Rates and charges
  • Meter and billing accuracy
  • New service requests
  • Municipally owned water and sewer companies
  • County water and sewer districts
  • Homeowners’ association water and sewer user groups
  • Damage claims

 

Telecommunications

Call the PSC
The PSC Does Not Regulate
  • Local service providers—landline telephone only
  • In-state long distance telephone services
  • Network wiring up to the network interface device (box on home or building)
  • Unauthorized change of carrier (slamming)
  • Unauthorized charges (cramming)
  • Billing problems
  • Quality of service
  • Number portability
  • Pay phone price disclosure
  • Operator service provider intrastate rates and service
  • New service requests
  • Cooperative telecommunication companies
  • Inside wiring
  • Wireless/cellular services, except slamming and cramming
  • Interstate or international telephone services
  • Charges for pay per call—900 numbers
  • Directory advertising
  • Solicitation calls

 

Internet/ TV Services

The PSC Does Not Regulate
  • Internet service
  • Cable TV
  • Satellite TV

 

 

Household Good Movers

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The PSC Does Not Regulate
  • Residential moves within the state of Montana
  • Rates and charges
  • Interstate moves
  • Commercial or office moves

 

Garbage Hauling

Call The PSC
The PSC Does Not Regulate
  • Privately-owned solid waste companies in the state of Montana, not operating under a city contract
  • Dumpsters and rolloffs
  • Municipally-owned solid waste
  • Recycling
  • Self-haul locations, such as garbage drop boxes and waste and recovery centers
  • Rates and charges

 

Motor Carrier Transportation of Passengers

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The PSC Does Not Regulate
  • Intrastate passenger transportation - taxi service, charter service, ride sharing companies, and busses up to 26 passengers
  • Rates and charges
  • Interstate passenger transportation
  • Rates for charter transportation services
  • Rates for ridesharing companies

 

 

Railroads

Call The PSC
The PSC Does Not Regulate
  • Blocked public railroad crossings
  • Fencing on railroad property
  • Blocked private railroad crossing
  • Railroad whistles and idling engines