REQUEST ASSISTANCE
Please Note: The PSC has no jurisdiction over: rural electric and telephone co-operatives; cellular phone service; interstate phone service; telemarketing practices; cable TV; internet/DSL services; municipally-owned utilities; propane vendors; motor carriers (except certain limited passenger carrier services and garbage hauling); and damage claims.
This form is for requesting assistance with a consumer issue pertaining to a utility regulated by the Montana Public Service Commission. This form is not to be used for commenting on a pending proceeding or contacting a Commissioner.
Prior to requesting assistance from the Commission, you must contact the utility to attempt to resolve the matter. If the results of those efforts were not satisfactory, you may request assistance from the Montana Public Service Commission Consumer Assistance Program. Consumer Assistance staff are available at (800) 646-6150 or by submitting the online Request for Consumer Assistance below.
The Consumer Assistance Program ("CAP") assists customers in resolving disputes with their service utility providers, but cannot provide legal advice. By submitting this form you are authorizing CAP staff to contact the company(ies) noted AND you are agreeing to allow the company(ies) to share information about your account with the CAP staff. In addition, you acknowledge the information provided by you is true and correct to the best of your knowledge, information and belief.
Request Consumer Assistance
Documents submitted to the Commission are subjected to production pursuant to a records request received by the Commission. Documents produced pursuant to a records request that contain protected information (such as address, email, and phone number) will be redacted by the Commission. Additionally, information provided to the Commission will remain on file and may be used in further Commission proceedings, subject to the redaction noted above.
